Learn at your own pace
The Training Academy
Whether you are brand new to travel or an experienced consultant, our academy gives you structured pathways, practical courses and certificates — with compliance built in from day one.
Learning pathways
Six routes, one destination
Start where you are. Each pathway is a curated route through the academy for a specific goal or level.
Beginner
The fundamentals of selling travel — how the industry works and how to handle enquiries.
Experienced
For agents with a background who want to get up to speed on our platform and process.
Growth
Sharpen sales, conversion and repeat-business skills to scale your pipeline.
Marketing
Build a personal brand and run campaigns that generate consistent enquiries.
Specialist
Go deep on niches like cruise, luxury, ski or tailor-made to stand out.
Compliance
Trade responsibly and correctly, with the essentials every agent must know.
How a pathway works
From enrolment to certified
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1
Enrol
Choose your starting pathway.
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2
Learn
Work through modules at your pace.
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3
Practice
Apply it to real enquiries.
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4
Certify
Earn certificates as you progress.
Course examples
Practical, bite-sized learning
A sample of the courses inside the academy — new content is added as the industry evolves.
- Handling your first enquiry with confidence
- Building a quote that converts
- Understanding a broad choice of approved suppliers
- Cruise selling essentials
- Luxury & tailor-made fundamentals
- Social media for travel agents
- Turning customers into repeat business
- Compliance & responsible selling
Your progress
From no experience to confident selling
Travel agent training that meets you where you are
How the online academy takes you from your very first enquiry to a steady, confident sales routine.
Travel agent training designed for real beginners
One of the most common worries people have before becoming a home-based travel agent is a lack of experience. The good news is that our online training academy is built precisely for that situation. You can start with no background in travel and still work steadily towards confident, capable selling. Learning happens at your own pace, so you can fit it around family, another job or existing commitments, and return to any module whenever you need a refresher.
Structured pathways that build skill in order
Rather than throwing everything at you at once, the academy is organised into clear pathways. Beginners learn how the industry works and how to handle a first enquiry without feeling out of their depth. From there you progress into building quotes that convert, understanding a broad choice of approved suppliers, and developing specialisms such as cruise, luxury or tailor-made travel. Experienced agents can move faster, using the same pathways to get up to speed on our platform and process.
Compliance and ongoing development
Because you will be selling under the Group's Package Travel Regulations (PTR) arrangements, compliance and responsible selling are woven through the training rather than bolted on at the end. You learn to communicate honestly, work within supplier and commercial rules, and trade the right way from day one. Training is not a one-off event, either. New content is added as the industry evolves, so your development continues long after you make your first booking.
As you complete pathways you earn certificates that mark your progress and help build customer confidence. These recognise completion of academy training and are not a formal industry qualification unless expressly stated. Course content and availability may change, and how quickly you progress depends on the time and effort you put in. What the academy gives every member is a genuine, structured route from complete beginner to a home-based travel agent who can sell with confidence.
Compliance, built in
Learn to trade responsibly
Compliance is not an afterthought — it runs through the academy so you can build your business the right way.
- Responsible selling essentials
- Working within supplier and commercial rules
- Clear, honest customer communication
- Ongoing updates as requirements change
Certificates that recognise your progress
Complete a pathway and earn a certificate to mark the milestone and build customer confidence.
Course availability and content may change. Certificates recognise completion of academy training and are not a formal industry qualification unless expressly stated.